At iHaxxy<\/b>, we want you to be completely satisfied with your purchase. We stand behind the quality of our laptops, smartphones, gaming consoles, and tech accessories. If a product doesn\u2019t meet your expectations, we are here to make it right with our 30-Day Money-Back Guarantee<\/b>.<\/p>\n\n\t\t\t\t\t1: 30-Day Return Window\t\t\t\t<\/h4>\n
You have 30 days<\/b> from the date your item was delivered to request a return and refund. To be eligible for a full refund under our money-back policy, your item must meet the following criteria:<\/p>\n The item must be in its original, unaltered condition<\/b>.<\/p>\n<\/li>\n It must be returned in the original manufacturing packaging<\/b> (including the box, internal inserts, and plastic wrapping).<\/p>\n<\/li>\n All original accessories, manuals, power cords, and bundled items must be included.<\/p>\n<\/li>\n For laptops, desktops, and smartphones: The device must be factory reset, unlocked, and completely cleared of any personal data, passwords, or linked personal accounts (like Apple ID or Google accounts).<\/p>\n<\/li>\n<\/ul>\n Certain items cannot be returned for a refund due to safety, licensing, or hygiene reasons:<\/p>\n Opened Software & Digital Codes:<\/b> Downloadable software, video game digital codes, or opened physical video games cannot be refunded.<\/p>\n<\/li>\n Consumable Office Supplies:<\/b> Items like printer ink, toner, or paper that have been opened or partially used.<\/p>\n<\/li>\n Items with Signs of Abuse:<\/b> Products showing physical damage, water damage, or signs of user tampering.<\/p>\n<\/li>\n<\/ul>\n Because electronics depreciate significantly once opened, the following conditions apply:<\/p>\n Unopened Items:<\/b> If the factory seal is intact, you will receive a 100% full refund<\/b>.<\/p>\n<\/li>\n Opened Items (Change of Mind):<\/b> If an item is opened but completely functional and in like-new condition, a 15% restocking fee<\/b> may be deducted from your refund to cover testing and repackaging costs.<\/p>\n<\/li>\n<\/ul>\n If your item arrives damaged in transit, is defective out of the box, or isn’t what you ordered, we will fix it immediately.<\/p>\n Please contact us within 7 days of delivery<\/b> at support@ihaxxy.com<\/b> with photos of the issue.<\/p>\n<\/li>\n We will provide a prepaid shipping label, and you will receive a 100% full refund or a free replacement<\/b>, with no restocking fees or return shipping costs applied.<\/p>\n<\/li>\n<\/ul>\n Getting your money back is simple:<\/p>\n Request a Return:<\/b> Email our support team at support@ihaxxy.com<\/b> with your order number and the reason for the return.<\/p>\n<\/li>\n Pack Securely:<\/b> Once approved, we will send you return instructions. Pack the item securely in its original box and place that inside a shipping box to prevent damage during transit.<\/p>\n<\/li>\n Ship It Back:<\/b> Ship the package back to the return address provided. (Unless the item was defective, customers are responsible for return shipping costs).<\/p>\n<\/li>\n<\/ol>\n Once your return is received and inspected at our warehouse, we will send you an email notifying you that we have received your item and approved or rejected your refund.<\/p>\n If approved, your refund will be processed immediately. A credit will automatically be applied to your original method of payment (Credit Card, PayPal, etc.). Please allow 5 to 10 business days<\/b> for the funds to reflect in your account, depending on your bank or card issuer.<\/p>\n If you have any questions regarding our Money-Back Policy, please don’t hesitate to reach out:<\/p>\n\n
\n\t\t\t\t\t2: Non-Returnable Items\t\t\t\t<\/h4>\n
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\n\t\t\t\t\t3: Restocking Fees\t\t\t\t<\/h4>\n
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\n\t\t\t\t\t4: Damaged, Defective, or Incorrect Items\t\t\t\t<\/h4>\n
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\n\t\t\t\t\t5: How to Initiate a Return & Refund\t\t\t\t<\/h4>\n
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\n\t\t\t\t\t6: Refund Processing Time\t\t\t\t<\/h4>\n
\n\t\t\t\t\t7: Contact Us\t\t\t\t<\/h4>\n